Return & refund policy
Eligibility, request steps and timing for Press Esc orders. Effective September 6, 2026.
Return eligibility
Custom-sized wallpaper is made to your confirmed measurements and is final sale unless it arrives defective, damaged or does not match the confirmed order.
Standard, unused, non-custom products may be returned within 30 days of delivery if they are in their original condition and packaging. Sale items and gift cards are final sale.
How to request a return
Email bigboss@pressesc.co within 30 days of delivery. Include your order number, the item you want to return and the reason for the return.
Do not send an item back before receiving approval. If the return is accepted, we will provide return instructions and the correct return address. Items returned without prior approval will not be accepted.
Cancellations
Request a cancellation within 24 hours of placing your order. Once production has begun, cancellation may no longer be possible.
Damaged, defective or incorrect orders
Inspect your order promptly after delivery. If it arrives damaged, defective or incorrect, email bigboss@pressesc.co with your order number and photos so we can evaluate the issue and make it right.
Refund timing
We will notify you after an approved return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact us.
European Union orders
Where applicable, customers in the European Union may have additional statutory cancellation or return rights. These rights are not affected by this policy.
Contact
Email: bigboss@pressesc.co
Phone: (541) 215-4418
Business address: 1875 OR-99, Suite D, Ashland, OR 97520, United States
For shipping and production information, visit Support.